BCHC COVID-19 Updates & Resources
To help keep updated information in one place, please visit this page for updated facility-wide announcements, resources, and education. While researching information regarding the novel coronavirus (COVID-19), please obtain information from reliable sources, which you will also find listed below.
If you have reason to suspect you are ill with the novel coronavirus (COVID-19), and do not need emergency medical care, please call your provider to be properly screened prior to presenting onsite or call the BCHC Call Center at 319-332-0894. If you seek emergency care, please inform staff of symptoms prior to arrival.
We’re Here. We always have been and we always will be.
We’re Open. Don’t delay your care. You have options. Choose from in-person visits or telehealth at our primary care locations in Independence, Jesup, and Oelwein. Telehealth is available under a provider’s discretion. Now accepting new patients at all locations!
We’re Ready. We are 100% committed to your health and safety.
• We have added additional steps to our disinfecting protocols • Social distancing is observed in all waiting areas • Reduced visitor access
• Everyone entering our doors is screened and provided with masks • Call ahead urgent care appointments are available, minimizing waiting room overlap
Everyone reacts differently to stressful situations like COVID-19. Help is here if you need it. Counseling services are now being offered through our family medicine locations. Whether you are an established or non-established patient, you can call 319-332-0950 to schedule an appointment.
Your health, safety, and satisfaction are our very top priorities at BCHC. Below you will find information on different practices and policies that BCHC and its clinics have put into place to ensure the safety of our patients and staff.
BCHC Door Access & Screening
All non-emergency room patients must enter through the main entrance, located on the south side of the hospital. Those visiting for therapy may enter through the Therapy & Wellness entrance after their initial visit. Urgent Care patients may enter through the west, Urgent Care doors during the hours of 5:30-7pm Monday-Friday, and 10am-4pm Saturday-Sunday. We ask all that enter the facility come with their own mask. Upon arrival, you will be greeted by BCHC staff members and will be asked a series of screening questions and have your temperature taken. If you do not have a mask, we will provide you with one to keep. You will notice that all staff and patients in the facility will be masked. You will notice our staff members who provide direct patient care will be wearing both a mask and a face shield as an extra precautionary measure.
All staff members are screened upon entrance daily. Should a staff member report any symptom of COVID-19 or other acute respiratory or gastrointestinal illness, they will be asked to leave and consult with the employee health nurse. Any staff member with an acute illness must remain home for a certain period of time before returning to work. Once they are eligible to return, they will be screened by the employee health nurse before being released to work.
BCHC Visitor Restrictions
Patients are allowed 1 healthy visitor over the age of 18 per day for inpatient, surgery, and ED services. Critical care and end-of-life patients will be allowed 2 healthy visitors per day. We require visitors to be 18 or older, provider their own mask, be screened by an employee upon entrance, and practice hand hygiene while at BCHC. Visitors for the services listed above will be escorted to the room of the patient, where they will be asked to stay for the duration of their visit.
Minors and dependent adults may be accompanied by 1 adult over the age of 18.
Visitors at Lexington Estate and Oak View are not permitted at this time.
- To speak with a staff member at Lexington Estate, or to arrange a phone conversation or video chat with your loved one, please call us at (319) 332-0915.
- To speak with a staff member at Oak View, or to arrange grocery delivery to a homeowner of Oak View, please call 319-332-0940
If you would like to email your loved one a message or photos, please email email@example.com, and our staff will happily deliver these messages.
BCHC Cleaning & Air Flow Implementations
BCHC prides itself in being a clean and safe facility for its patients, residents, guests, and staff members. To help decrease the exposure to COVID-19 and other transmittable acute illnesses, additional cleaning measures have been put into place throughout the facility and clinics. Additionally, some rooms within our respiratory clinic, ER, and inpatient unit have been turned into negative air flow rooms to help clean contaminated air and induce negative pressure. These rooms are reserved for patients with respiratory illnesses. These rooms will stay empty for a period of time before cleaned and before any staff or patient re-enters.
BCHC COVID-19 Call Center
BCHC has opened a call center for COVID-19 related questions and concerns. The BCHC COVID-19 Call Center is open Monday-Friday from 8am-5pm and staffed by BCHC nurses under provider supervision. Connect with us by calling 319.332.0894. A respiratory clinic has been established to care for patients with respiratory illnesses to minimize exposure to patients with symptoms or injuries unrelated to a respiratory illness.
Urgent Care Temporary Hours & Location
Beginning Saturday, June 27th, Urgent Care will return to its original location on the west side of the hospital. Urgent Care is open from 5:30-7pm, Monday-Friday and 10am-4pm, Saturday-Sunday. We ask that all patients call ahead for urgent care appointments from 8:30am-4pm on weekends and 4:30-7pm on weeknights by calling 319-332-0999.
The Wellness Center at BCHC
The Wellness Center at BCHC has reopened at 50% capacity. Please click here to read our re-opening guidelines for members and drop-ins.
BCHC Hospital Service Closures
- Walk-in Labs. Please call 319-332-0999 to make an appointment for lab work, prior to visiting our facility.
- Valet Services
- Walk-in appointments at all primary care locations
- Kid’s Clinic & Online Scheduling at Medical Associates
- BCHC Auxiliary Gift Shop
- People’s Cafe for public dining
BCHC Clinics Updates – Independence, Jesup, Oelwein
BCHC Family Medicine – Jesup & BCHC Family Medicine – Oelwein will no longer be accepting walk-in patients until further notice as a precautionary safety measure for other patients and staff. All patients, both established and non-established, must schedule an appointment prior to presenting on-site by calling their primary care provider’s office.
Jesup Office: (319) 827-2242
Oelwein Office: (319) 283-2651
Online scheduling and the Kid’s Clinic at Medical Associates has been suspended until further notice. All patients, both established and non-established, must schedule an appointment prior to presenting on-site by calling their primary care provider’s office.
Medical Associates: (319) 334-2541
Medical Associates of BCHC, BCHC Family Medicine – Oelwein, and BCHC Family Medicine – Jesup now offer telehealth to established patients with acute or chronic needs, and for non-established patients with acute illnesses or injuries. Appointments will be made at a provider’s discretion. Please call to schedule an appointment.
Physical therapy, speech therapy, and occupational therapy at BCHC can also see patients via telemedicine if deemed appropriate. Please speak with your therapist if interested in telehealth.
If you suspect you are ill with COVID-19 and do not require medical services, please self-quarantine for 14 days. Symptoms of COVID-19 can include:
- Shortness of breath or difficulty breathing
- Muscle pain
- Sore throat
- New loss of taste or smell
- Nausea, vomiting, or diarrhea.
Remember, self-quarantine also includes having no visitors in your home during your quarantine. Do you part in protecting others!
Thank you to all of our wonderful community members who have been making masks for healthcare workers, residents, and our patients over the past several weeks and months. We continue to seek homemade masks to provide our patients with to help preserve our PPE supply. If you would like to make masks for our facility, please view the instructions below:
- 100% cotton fabric, tightly woven, minimum of 160 thread count per square inch
- Ties and tape-100% cotton-white or natural color-minimum ¼ inch thick
- Mask size when complete-7 inches wide by 3.5 inches long
- 3 pleats per mask facing upward (from outside view)
- The mask should have two layers of fabric
There are many different patterns available on the internet, please choose one that meets these specifications above. Additionally, BCHC is requesting filter pocket masks which can be found here.